schedule details

Event Agenda

Join us for a dynamic two-day program exploring the future of retail. The agenda features keynote sessions from top retail leaders, trend forecasts, and data-driven insights into consumer behaviours, digital innovation, and supply chain evolution.

Download Brochure

Creating fulfilment strategies for tomorrow’s customers, challenges and channels

7:00 AM Registration opens

8:40 AM Welcome to Country

8:50 AM Opening remarks from the Chair

9:00 AM International keynote: Omnichannel Fulfilment at Scale: The Vitamin Shoppe's Integrated Retail Blueprint

At The Vitamin Shoppe, omnichannel is not treated as a buzzword. It is a commitment to meet customers where they are and make every interaction feel connected, fast, and reliable.

Delivering connected customer experiences across stores, online, and delivery without operational complexity
Unifying inventory, pricing, promotions, and loyalty for consistent execution at national scale
Key trade-offs and investment priorities that simplify operations while expanding customer choice

9:30 AM Case study: Automating last‑mile operations across global retailers

Focusing on the challenges faced across 7-Eleven, Alto, and Walmart
Solving these through orchestration, automation, and improved reliability
Identifying how Nash was key to solving these challenges for their clients

10:00 AM Panel discussion: Redefining customer experience through fulfilment

Building trust, loyalty and repeat sales through increased speed, accuracy and transparency
Using fulfilment as a tool to stand out and deliver seamless omnichannel journeys
Cutting costs and streamlining operations without sacrificing customer satisfaction
Gaining insights into what “customer first fulfilment” will look like in 2026 and beyond

Moderator:

Panellists:

10:30 AM Case study: How Uber and Officeworks are redefining convenience

11:00 AM Morning refreshments

Chair:

11:30 AM How to design an eCommerce value chain

12:00 PM Flashy tech vs reliable outcomes: how leaders should evaluate automation decisions in 2026

Reframing how you evaluate automation decisions – moving beyond hype to focus on long-term performance, resilience, and return on investment
Equipping leaders with a practical framework to assess automation options
Identifying hidden risks before they become costly mistakes, including timing, integration, and lifecycle considerations
Gaining a future-focused perspective on designing scalable operations that support growth over the next decade, not just the next financial year
Benchmarking Australian operations against global leaders to identify where to double down, where to course-correct, and how to build automation strategies that stand the test of time

12:30 PM Panel discussion: Building customer loyalty and retention to drive growth and reduce costs

Developing clear product information and policies that build trust and reduce friction in the buying journey
Enhancing the customer experience across all channels for a seamless and satisfying customer journey
Using personalised communication and loyalty programs to deepen engagement and encourage repeat business

Moderator:

Panellists:

1:00 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:30 PM Networking luncheon

2:30 PM Fireside chat: Munro Footwear Group’s journey to modernising their fulfilment and key learnings for other retailers

How Munro Footwear Group optimised their fulfilment across stores, warehouses and online, using real-time stock accuracy, smarter order routing and faster delivery options
Providing insights into the role of real-time inventory and flexible sourcing in reducing cost and complexity
Sharing success metrics from transforming their fulfilment – smoother operations, better visibility and clear, measurable uplifts

Moderator:

Panellists:

3:00 PM Panel discussion: Preventing order cancellations and keeping revenue flowing

Syncing inventory across all channels in real time to avoid selling unavailable stock
Using back-in-stock alerts, estimated delivery dates and low stock indicators to set clear expectations
Automating post-purchase communications to reassure customers and minimise

Moderator:

Panellists:

3:30 PM Think tank sessions

The think tank discussions offer a unique chance to engage with retail peers, sharing common challenges and best practices on a topic of your choice.

Think tank session 1

Replicating the in-store experience online for a unified branding and customer experience

Think tank session 2

Developing an effective cross-border eCommerce strategy

Think tank session 3

Challenging supply chain assumptions: total redesign—what changes?

Think tank session 4

Selling beyond borders: why delivery experience makes or breaks international sales in 2026

4:00 PM Afternoon refreshments and peer-to-peer networking

4:30 PM Case study: Officeworks’ two-year fulfilment transformation journey for greater productivity and accuracy

Harnessing integrated technology for real-time visibility, seamless data flow and operational efficiency
Navigating organisational change through an overhaul of systems, processes and people
Sharing key success metrics from the transformation and what’s next on the roadmap

5:00 PM Fireside Chat: The Body Shop’s ERP journey to unify systems, empower their people, and build culture and capability

Enhancing operational efficiency and employee experience through integrated systems and real-time insights
Engaging teams throughout the digital transformation journey to drive adoption, collaboration and confidence
Aligning technology and talent strategies to create a more agile, motivated and future-ready workforce

Moderator:

Panellists:

5:30 PM Closing remarks from the Chair and end of day one

5:35 PM Networking drinks

7:00 PM Gala Dinner

Conclude Day 1 of the Retail Fulfilment Show 2026 with an exclusive evening under the iconic stained-glass ceiling of the NGV’s Great Hall.
Join 200+ senior retail leaders for a night of fine dining, premium networking, and live entertainment in one of Melbourne’s most spectacular venues.

Chair:

11:30 AM Unlocking smarter supply chains through predictive planning and financial agility

Using historical demand, lead times and velocity data to trigger automated replenishment
Shortening lead time by building a smarter supply chain
Sharing insights into balancing stock and freeing up cash flow to drive growth

12:00 PM Fireside chat: Scaling without chaos and unlocking efficiencies in fulfilment through smart automation

Optimising warehouse logistics to deliver memorable customer experiences

Leveraging automation and AI in fulfilment to drive growth

Sharing insights into future planning by aligning systems and processes to keep pace with customer demand

12:30 PM Panel discussion: Maximising warehouse efficiency to boost fulfilment speed, accuracy and throughput

Mapping out current warehouse processes to identify inefficiencies in layout, picking or stock placement
Increasing speed through batch picking and zone picking based on order volume and SKU velocity
Implementing automation and upgrading existing tools to help make smarter decisions

Moderator:

Panellists:

1:00 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:30 PM Networking luncheon

2:30 PM AI is transforming productivity everywhere so why is retail getting left behind?

Integrating AI to enhance forecast and drive KPIs across the retail business
Automating routine planning through AI to improve productivity
Delving into why adopting AI is not as complex as barriers fall and ERP systems catch up

3:00 PM Building a unified data-driven approach to demand planning and forecasting

Integrating sales, inventory and supply chain systems to create a single source of truth
Shifting organisational culture to embrace data-driven decision making by identifying key metrics and promoting cross-functional collaboration
Leveraging real-time data and advanced forecasting technologies to optimise inventory levels and improve accuracy

3:30 PM Think tank sessions

The think tank discussions offer a unique chance to engage with retail peers, sharing common challenges and best practices on a topic of your choice.

Think tank session 1

Outsourcing vs insourcing: finding the right fulfilment strategy for growth

Think tank session 2

Overcoming delivery challenges in a large low-density country

Think tank session 3

How AI and outsourcing is going to change the way that we structure our teams

4:00 PM Afternoon refreshments and peer-to-peer networking

4:30 PM Case study: Officeworks’ two-year fulfilment transformation journey for greater productivity and accuracy

Harnessing integrated technology for real-time visibility, seamless data flow and operational efficiency
Navigating organisational change through an overhaul of systems, processes and people
Sharing key success metrics from the transformation and what’s next on the roadmap

5:00 PM Fireside Chat: The Body Shop’s ERP journey to unify systems, empower their people, and build culture and capability

Enhancing operational efficiency and employee experience through integrated systems and real-time insights
Engaging teams throughout the digital transformation journey to drive adoption, collaboration and confidence
Aligning technology and talent strategies to create a more agile, motivated and future-ready workforce

Moderator:

Panellists:

5:30 PM Closing remarks from the Chair and end of day one

5:35 PM Networking drinks

7:00 PM Gala Dinner

Chair:

11:30 AM From Checkout to Doorstep: Transforming Miele’s End-to-End Direct-to-Consumer Delivery Experience with FarEye

Exploring how Miele brought structure, predictability, and control to last-mile execution by rethinking delivery scheduling, intelligent routing, and fleet coordination across complex networks.
Discovering why last-mile optimization became a strategic priority for Miele, and how this shift translated into fewer failed deliveries, higher OTIF, and a consistently premium, brand-aligned experience at the customer’s doorstep.
Walk away with practical, real-world insights on scaling reliable D2C delivery while delighting customers and improving operational performance.

12:00 PM Fireside Chat: Building the next generation of delivery experiences

Closing the gap between fulfilment promise and delivery performance drives conversion and customer loyalty
Why fast, smart delivery is a competitive growth lever, not just an operational metric, in the age of Amazon, Temu, and Shein
How Spotlight Retail Group is transforming delivery across three distinct retail brands through dynamic carrier orchestration and smarter fulfilment

12:30 PM Fireside Chat: Bringing inventory closer to customers with store and micro fulfilment centres

Identifying customer hotspots and assessing opportunities to relocate fulfilment centres and distribution hubs closer to demand
Implementing streamlined store fulfilment processes that enhance efficiency without disrupting the in-store experience
Leveraging AI technologies to optimise inventory placement, forecasting and fulfilment workflows

Moderator:

Panellists:

1:00 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:30 PM Networking luncheon

2:30 PM Panel discussion: Building a high-performing same-day fulfillment solution

Exploring how Australian retailers can implement and adapt global fulfilment models to meet growing on-demand expectations from customers
Understanding how to better use available infrastructure to optimise last mile fulfilment
Leveraging technology and partnerships to improve efficiency, visibility and customer experience
Optimising your last mile strategy to create long term efficiencies and get products to your customers quicker

Moderator:

Panellists:

3:00 PM Case study: Enabling same day delivery without taking a financial hit

Designing a cost-effective same day delivery model that balances speed with financial viability
Streamlining fulfilment workflows to maximise efficiency in order processing and last-mile delivery
Boosting delivery speed and reducing costs by using local fulfilment centres and optimising transport routes

3:30 PM Think tank sessions

The think tank discussions offer a unique chance to engage with retail peers, sharing common challenges and best practices on a topic of your choice.

Think tank session 1

Navigating challenges with cross-border fulfilment

Think tank session 2

Boosting customer satisfaction through flexible sourcing, manufacturing, and delivery option

Think tank session 3

Mastering carrier diversification to reduce risk and improve performance

4:00 PM Afternoon refreshments and peer-to-peer networking

4:30 PM Case study: Officeworks’ two-year fulfilment transformation journey for greater productivity and accuracy

Harnessing integrated technology for real-time visibility, seamless data flow and operational efficiency
Navigating organisational change through an overhaul of systems, processes and people
Sharing key success metrics from the transformation and what’s next on the roadmap

5:00 PM Fireside Chat: The Body Shop’s ERP journey to unify systems, empower their people, and build culture and capability

Enhancing operational efficiency and employee experience through integrated systems and real-time insights
Engaging teams throughout the digital transformation journey to drive adoption, collaboration and confidence
Aligning technology and talent strategies to create a more agile, motivated and future-ready workforce

Moderator:

Panellists:

5:30 PM Closing remarks from the Chair and end of day one

5:35 PM Networking drinks

7:00 PM Gala Dinner

Chair:

11:30 AM Case study: Stop Optimising for Failure! How Citizen Wolf designed a new blueprint for the fashion supply chain

Why most fashion supply chains are designed to handle failure rather than prevent it

How Citizen Wolf built an AI-driven production system with an MOQ of 1

What happens when you redesign the supply chain itself, instead of optimising the returns policy

12:00 PM Fireside Chat: Beyond Delivery: How Retail–Platform Partnerships Are Elevating Customer Experience

How retailers are turning fulfillment into a driver of speed, convenience and loyalty.
What strong retail–platform partnerships look like — and how they expand reach without losing
brand control.
How technology enables real-time visibility, personalisation and end-to-end performance

Moderator:

Panellists:

12:30 PM Panel discussion: How AI is powering the future of last mile delivery

Mapping out key data inputs to train AI models for smarter routing and scheduling
Integrating AI tools with existing logistics platforms to automate dispatch decisions and adjust delivery plans
Using pilot programs to measure the impact of AI on delivery performance

Moderator:

Panellists:

1:00 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:30 PM Networking luncheon

2:30 PM Improving customer experience with warehouse automation

Discover how DHL Supply Chain has implemented automation across its warehouses to enhance the end‑customer experience and the results it delivered for a major customer.

Use cases and deciding whether automation is right for your business

Key automation lessons learned from peak season

How a major retailer improved Customer Experience with DHL’s warehouse automation

Challenges, insights, results delivered and overall impact on customer satisfaction

3:00 PM Panel discussion: Balancing risk and reward on new fulfilment initiatives

Evaluating potential risks and benefits using data-driven frameworks
Developing agile pilot programs and phased rollouts to test innovations whilst minimising risk
Implementing monitoring and feedback loops to quickly identify issues and optimise ROI

Moderator:

Panellists:

3:30 PM Think tank sessions

The think tank discussions offer a unique chance to engage with retail peers, sharing common challenges and best practices on a topic of your choice.

Think tank session 1

Shifting from reactive to agentic: can AI run your fulfilment better?

Think tank session 2

How AI, automation, and other emerging technologies are reshaping supply chains and driving strategic advantage

Think tank session 3

Embedding sustainability into supply chains through smart technology

4:00 PM Afternoon refreshments and peer-to-peer networking

4:30 PM Case study: Officeworks’ two-year fulfilment transformation journey for greater productivity and accuracy

Harnessing integrated technology for real-time visibility, seamless data flow and operational efficiency
Navigating organisational change through an overhaul of systems, processes and people
Sharing key success metrics from the transformation and what’s next on the roadmap

5:00 PM Fireside Chat: The Body Shop’s ERP journey to unify systems, empower their people, and build culture and capability

Enhancing operational efficiency and employee experience through integrated systems and real-time insights
Engaging teams throughout the digital transformation journey to drive adoption, collaboration and confidence
Aligning technology and talent strategies to create a more agile, motivated and future-ready workforce

Moderator:

Panellists:

5:30 PM Closing remarks from the Chair and end of day one

5:35 PM Networking drinks

7:00 PM Gala Dinner

Creating a resilient fulfilment network to boost efficiency, adaptability and customer satisfaction

8:00 AM Registration opens

8:50 AM Opening remarks from the Chair

9:00 AM International keynote: Strengthening New Zealand’s retail supply chain to keep pace with global demand cycles

Hear from Lyle Brady as he shares how The Warehouse Group is reinforcing its supply chain foundations to maintain consistent product movement from international suppliers to distribution centres and stores nationwide.

Outlining the operational challenges faced by The Warehouse Group’s brands and the strategies being used to improve flow, strengthen shipping reliability and optimise container utilisation
Embedding structured supply planning practices that support accurate shipment mapping, steady stock flow and predictable availability throughout the year
Providing insight into capacity planning and inventory positioning approaches that allow retailers to prepare for global peak periods and maintain a stable, dependable supply chain

9:30 AM Panel discussion: Omnichannel forecasting for peak reliability

Aligning supplier production with real-time channel data to eliminate peak stockouts
Cutting excess inventory through shared visibility and predictive tools.
Boosting customer retention with reliable cross-channel delivery during high-demand periods.

Moderator:

Panellists:

10:00 AM Fireside chat: How Chemist Warehouse strengthens its market position through fulfilment and customer-centricity

In this exclusive fireside chat, Jack shares key lessons and forward-thinking strategies for retailers looking to stay ahead in a rapidly evolving market. Walk away with insights on:

Refining your omnichannel strategy to better align with shifting customer behaviours and boost satisfaction
Embarking on the journey of decentralising warehouses and enabling on-demand delivery to meet customer expectations
Chemist Warehouse’s 2026 operational strategy and growth trajectory

10:30 AM Morning refreshments

Chair:

11:00 AM Driving revenue through a stronger digital shelf strategy

Optimising product content across marketplaces and retail platforms to increase search visibility and improve click-through rates
Leveraging digital shelf analytics to track performance, identify gaps and outpace competitors
Ensuring consistent brand presence and pricing across all channels to build trust, reduce cart abandonment and maximise revenue potential

11:30 AM Own the channels - cart to customer: from clicks to bricks and everything in between

Win the cart-to-customer race early. Automate routing, inventory, and split-ship logic to turn stock limits into advantages before customers ever notice.
Keep the promise that matters. DIFOT is the customer’s real score — price, availability, and fulfilment must match live operational reality.
React instantly when plans change. Use data-driven triggers to detect, decide, and communicate in real time, turning disruptions into moments of trust.

12:00 PM Scaling your eCommerce with the right platform, tools and strategies

Upgrading to platforms that support complex product catalogues, higher traffic and advanced integrations.
Standardising and automating key workflows to free up time and reduce manual errors
Using data-backed decisions to expand product lines, enter new channels and invest in targeted growth campaigns without losing operational

12:30 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:00 PM Networking luncheon

2:00 PM Enhancing inventory visibility to prevent stockouts and improve customer experience

Leveraging real-time data integration for accurate, up-to-the-minute inventory tracking
Partnering with suppliers to gain insights into production and manufacturing status
Empowering your team to optimise processes to maintain clear, reliable visibility across inventory

2:30 PM Fireside chat: Delivering exceptional customer service to drive satisfaction and loyalty

Leveraging live chat and real-time support tools to provide instant assistance and reduce resolution times
Balancing automation with human connection to ensure personalisation remains central remain central to the service experience
Using service data and feedback loops to continually refine support processes and exceed customer expectations

Moderator:

Panellists:

3:00 PM Afternoon refreshments

3:30 PM Case study: Inside Yo-Chi’s journey to build a supply chain designed for scale

Yo-Chi has seen extraordinary growth over the past 18 months, expanding from just four stores to 60. Join Jeremy O’Neill as he shares how the brand evolved from having no formal supply chain to building a streamlined, scalable operation.

Overcoming inventory obstacles through efficient stock forecasting
Gaining end-to-end visibility by implementing systems and technology to design supply chain operations
Showcasing KPIs that resulted in the growth of their retail stores, and expansion into the Singapore market
Building and growing supplier relationships to prioritise operational growth across Australia and Singapore

4:00 PM International keynote: Anticipating tomorrow’s global retail challenges and opportunities

International trends that are shaping the next 5 years of retail business and supply chains
Strategies to stay agile and resilient in the face of changing consumer behaviours and competitive pressures
Developing a forward-looking action plan to prepare your organization for growth and sustainable success

4:30 PM Closing remarks from the Chair and end of Summit

Chair:

11:00 AM Cost to serve: Unlocking value and delivering profitable growth

Drive customer segmentation and service differentiation

Understand and anticipate evolution of route to market and cost to serve

Leverage data-driven decision making to enable informed strategies

11:30 AM Modern warehousing redefined: insights into future-proofing your warehouse

How to achieve a competitive advantage through smart design

Using automation to future proof warehouses through data and by understanding the importance of mathematical design
Build flexible, future-ready warehouse automation solutions that can evolve with shifting demand, SKU volatility, and omnichannel expectations through modular design and data-driven optimisation
Unlock full automation potential through SynQ process orchestration

12:00 PM Panel discussion: How efficient warehousing excellence drives All Things Golden’s DTC Success

Eliminating issues with inventory accuracy through smarter warehouse systems

Leaning into the opportunities and learnings for growth through D2C operations and how to capitalise on it and deliver for the customers

Moving away from inefficient picking and packing to delivering operational excellence and creating a competitive advantage

Moderator:

Panellists:

12:30 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:00 PM Networking luncheon

2:00 PM Modernising grocery distribution at scale: how Metcash transformed its truganina DC with automation

Modernising Grocery Distribution at Scale: How Metcash Transformed its Truganina DC with Automation

Understanding the strategic role of the Truganina DC within Metcash’s national grocery network and why it became a priority site for change.
Defining automation drivers and challenges it solves
Designing and integrating the system to support scale, flexibility and future growth
Capturing benefits delivered, distilling lessons learned and sharing practical advice

2:30 PM Panel discussion: Turning demand shifts into profit with agile, predictive inventory planning

Leveraging predictive analytics to anticipate demand shifts and optimise stock allocation across the network
Aligning decentralised warehouse strategies with evolving demand patterns for faster, more accurate fulfilment
Balancing inventory levels with cash flow, service levels, and operational efficiency to protect margins

Moderator:

Panellists:

3:00 PM Afternoon refreshments

3:30 PM Case study: Inside Yo-Chi’s journey to build a supply chain designed for scale

Overcoming inventory obstacles through efficient stock forecasting
Gaining end-to-end visibility by implementing systems and technology to design supply chain operations
Showcasing KPIs that resulted in the growth of their retail stores, and expansion into the Singapore market
Building and growing supplier relationships to prioritise operational growth across Australia and Singapore

4:00 PM International keynote: Anticipating tomorrow’s global retail challenges and opportunities

International trends that are shaping the next 5 years of retail business and supply chains
Strategies to stay agile and resilient in the face of changing consumer behaviours and competitive pressures
Developing a forward-looking action plan to prepare your organization for growth and sustainable success

4:30 PM Closing remarks from the Chair and end of Summit

Chair:

11:00 AM Case study: Boody’s journey towards a customer centric fulfilment through ERP transformation

Understanding the push to a data driven transformation from multiple sources of information to a single source of truth
Unifying processes to keep on top of purchase orders, stock consistency and delivery expectations
Optimising the end-to-end experience for their different customers – wholesalers versus direct to consumers ordering via multiple platforms

11:30 AM Navigating the Future of Global Retail Supply Chains

Exploring how global disruption is reshaping retail supply chains and redefining competitive priorities.

Revealing why Asia is emerging as the hub of next‑generation trade networks.

Demonstrating how integrated, end‑to‑end logistics solutions are building resilience and advantage for retailers.

12:00 PM The last memory wins: Why Fulfilment Is Now the engine of retail growth

Reframing fulfilment as a core growth engine by tying last mile performance to revenue and brand trust.
Aligning leaders, teams and partners around promise-keeping metrics across delivery and post-purchase.
Closing the “experience gap” by combining operational data and touchpoint-level customer feedback.
Embedding accountability and culture into delivery models so technology amplifies, not undermines, trust.

12:30 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:00 PM Networking luncheon

2:00 PM Fireside chat: Building an international fulfilment strategy for global growth while navigating geopolitical and trade risks

Identifying key international markets and aligning fulfilment hubs, carriers and inventory placement
Navigating cross-border regulations customs and tax requirements to avoid delays and fines
Working with regional partners to balance speed, cost and customer expectations

Moderator:

3:00 PM Afternoon refreshments

3:30 PM Case study: Inside Yo-Chi’s journey to build a supply chain designed for scale

Overcoming inventory obstacles through efficient stock forecasting
Gaining end-to-end visibility by implementing systems and technology to design supply chain operations
Showcasing KPIs that resulted in the growth of their retail stores, and expansion into the Singapore market
Building and growing supplier relationships to prioritise operational growth across Australia and Singapore

4:00 PM International keynote: Anticipating tomorrow’s global retail challenges and opportunities

International trends that are shaping the next 5 years of retail business and supply chains
Strategies to stay agile and resilient in the face of changing consumer behaviours and competitive pressures
Developing a forward-looking action plan to prepare your organization for growth and sustainable success

4:30 PM Closing remarks from the Chair and end of Summit

Chair:

11:00 AM How Calbee ANZ uses 3PLs and freight forwarders to achieve operational excellence

Have a clarity of KPIs for your 3PL and freight forwarders

Effective use of Quarterly and Yearly Business reviews

Visibility of progress and communications.

Speaker:

11:30 AM Harnessing AI to orchestrate smarter end-to-end retail fulfilment

Integrating data and automation to synchronise every step from order capture to delivery
Creating a unified fulfilment ecosystem that improves visibility, responsiveness and customer outcomes
Using predictive insights to drive strategic decisions and build operational agility

12:00 PM Panel Discussion: Empowering teams to be agents of change and champions of innovation for successful transformation

Creating a culture of innovation to boosts change appetite and parks new ideas
Shifting mindsets and gain buy-in across the board to optimise uptake of new initiatives
Embedding KPIs that drive and encourage change and innovation

Moderator:

Panellists:

12:30 PM Peer-to-peer networking

One-on-one meetings and exhibitor meet & greet

Spend this time exploring our exhibition floor, meeting our exhibitors and taking part in pre-arranged one on one meetings.

1:00 PM Networking luncheon

2:00 PM Utilising digital twins to cut cost and risk

Visualising and simulate fulfilment operations in real time to identify inefficiencies and predict potential risks before they occur
Testing optimisation strategies virtually without disrupting live operations
Starting your digital twin journey by assessing current systems and data readiness to understand your existing landscape and gaps

2:30 PM Optimising space and reducing costs by enhancing warehouse operations with AMRS and ASRS technology

Understanding the technology behind AMRS and ASRS
Exploring the different types of ARMS and ASRS and their specific applications in warehouse operations
Creating a roadmap for implementation

3:00 PM Afternoon refreshments

3:30 PM Case study: Inside Yo-Chi’s journey to build a supply chain designed for scale

Overcoming inventory obstacles through efficient stock forecasting
Gaining end-to-end visibility by implementing systems and technology to design supply chain operations
Showcasing KPIs that resulted in the growth of their retail stores, and expansion into the Singapore market
Building and growing supplier relationships to prioritise operational growth across Australia and Singapore

4:00 PM International keynote: Anticipating tomorrow’s global retail challenges and opportunities

International trends that are shaping the next 5 years of retail business and supply chains
Strategies to stay agile and resilient in the face of changing consumer behaviours and competitive pressures
Developing a forward-looking action plan to prepare your organization for growth and sustainable success

4:30 PM Closing remarks from the Chair and end of Summit

schedule details

Event Agenda

Creating fulfilment strategies for tomorrow’s customers, challenges and channels

7:00 AM Registration opens

8:40 AM Welcome to Country

Ben Hare

Andrew Laudato

Ben Goodger

Alexander Poon

Moderator:

Natalie Wood

Panellists:

Guy Nappa

Andrew Laudato

Steve Bellamy

Jarod Casey

Alyssa O'Connell

11:00 AM Morning refreshments

Chair:

Anthony Bayliss

Cédric Lemetter

Christian Hartley

Moderator:

Johann Louarn

Panellists:

Van Mulryan

Nathan Yun

Krista Wright

1:30 PM Networking luncheon

Moderator:

Imran Kamal

Panellists:

Nella Westerlund

Bharat Gujral

Moderator:

Jarrod Calamante

Panellists:

Dean Wiener

Anthony Bayliss

Sang Johnson

Rex Zhang

Nathan Yun

Zoltan Csaki

Lou Milicevic

4:00 PM Afternoon refreshments and peer-to-peer networking

Tanya Burns

Nicky Keeble

Moderator:

Ben Hare

Panellists:

Kira Macleod-Finke

Hyder Muhammad

Ben Hare

5:35 PM Networking drinks

Chair:

Kyle Rogers

Rex Zhang

Sophia Pope

Jane Furniss

Moderator:

Claire O’Hara

Panellists:

John Bacon

Katya Somova

Stephen Smith

1:30 PM Networking luncheon

Jamie Cormack

Natalie Wood

Hyder Muhammad

Heather Earl

Carlee McGowan

4:00 PM Afternoon refreshments and peer-to-peer networking

Tanya Burns

Nicky Keeble

Moderator:

Ben Hare

Panellists:

Kira Macleod-Finke

Hyder Muhammad

Ben Hare