9:00 - 9:30 amLeaders Pannel The big picture for retail – outlooks and navigating the current environment
Finding points of difference in crowded markets and retaining a competitive edge
Having experienced a softening of the retail market, where can retailers seeing the upswing?
Insights into customer engagement and fulfillment expectations, operational agility, and forward-looking retail strategy
Moderator
Richard Burton
Director, Customer Success APAC Rakuten Solutions
Panelists
Nicole Stajduha
General Manager Value Chain David Jones
Rakesh Bandipelli
Chief Executive Officer Ella Baché
9:30 - 10:00 amCase Study Creating a magical mile experience
What do customers hope for in the last mile?
How we create an exceptional fulfillment journey that exceeds expectations
How can getting this right transform your business
10:00 - 10:30 amCase Study ANC: Seizing the here-and-now opportunity: reducing scope 3 emissions for people, planet, and community
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